Exchange Policy

At Curvessence, we pride ourselves on designing and producing the best quality and best executed products. The Curvessence Personal Fitting Service allows you to feel confident on getting the perfect fit and feel from your lingerie purchases. In the event you find you need to exchange, or in the case of a major default require a refund on an item, please read the following information and contact your Curvessence Style Consultant or Curvessence Customer Care, for further advice or assistance.

Incorrect Fit

If you have ordered a garment that is not the right fit we will happily exchange it for a garment of the same style, same price or if required a higher priced garment, provided the garment retains all of its original tags, remains in “as new” condition, is in the original packaging and is received by Curvessence Customer Care within 30 days of original receipt of the garment.

In the event you wish to exchange a garment for a higher priced item then you will simply pay the additional amount at the time of the request for exchange.

We recommend you try undergarments on over your clothing to ensure a correct fit before removing any swing tags. It is recommended to try the garment on after you have showered as perfume, powders, and tanning creams often stain garments and render them ‘worn’ and unable to be exchanged.

Defect

If you believe a product you have purchased is defective, we will be happy to replace it within six (6) months of the original purchase date (or, depending on the circumstances, provide you with a refund). Our quality assurance department will assess faulty garments and providing the care instructions have been followed, an exchange garment will be issued. Curvessence will exchange a faulty garment at the company’s sole discretion. In the event an item is no longer in stock and a suitable replacement cannot be found, a refund will be issued.

Consumer Cancellation Notice

Consumers do have the right to cancel any order within 10 days of ordering. If the order has been shipped you will return the order as per the return/refund policy and be fully credited for your purchase.

It’s easy to return and exchange an item. Please follow these steps and we will take care of your request.

1. It is always best to contact your Curvessence Style Consultant as she can guide you on alternate sizing or fit and style recommendations to ensure you are happy with your exchanged item.

You can find your Style Consultant’s details:

• on the emailed order receipt statement; or
• by contacting our Customer Care Team.

2. Complete the Exchange and Return form on the back of the Picking Slip you received with your delivery, pop the return form in with your parcel and mail back to Curvessence Head Office.We’ll look after the rest!

If you do not have an Exchange and Return form please contact your Style Consultant or Customer Care at customercare@curvessence.com.au and they can email you a copy.

Check you have completed all areas of the Exchange and Return form to ensure you receive the correct exchange or refund.

3. To return items, please post the completed Exchange and Return form along with your item(s) to:
Curvessence Trading Pty Ltd
P O Box 268,
Spit Junction, NSW 2088

4. We recommend you return your garment via registered mail, as Curvessence will not accept responsibility for customer returns that have not been received and recorded by the Curvessence Customer Care Team. Shipping fees are refundable on product with a defect only.

5. Upon receipt of your returned garment(s), Curvessence offers a ten (10)-business day turn around. Your replacement item(s) will be dispatched via Australia Post track and trace at no additional cost to you. You will receive a dispatch summary via email with these details.

6. In the event of a major fault and a replacement not being available please be advised that refunds are issued in the same manner as the original purchase. For example, if the item was purchased using a Visa card, the credit will be refunded to the same Visa card.

Note: Curvessence’s Exchange and Return Policy is in addition to the rights and remedies available under the Australian Consumer Law and is not intended to limit the applicability of these rights and remedies in any way.

Curvessence Customer Care contact:
T. 1300-734-340
customercare@curvessence.com.au